COBRA Customer Care Representative

Job Summary

The position of Customer Care Representative is always responsible for maintaining adequate phone coverage. The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answer questions about their account and how it works, etc.

Required Skills

1. Customer focused
2. Strong verbal and written communication skills
3. Active listening skills
4. Strong ability to handle callers
5. Ability to troubleshoot
6. Strong ability to de-escalate calls
7. Time management skills
8. Attention to detail
9. Computer use competency
10. Ability to work independently with minimal oversight

Tasks

1. Answer incoming phone calls by participants and assist them with their questions
2. Promote online portal/mobile app capabilities
3. Make outbound callbacks, as needed
4. Respond to incoming emails from participants
5. Follow all Medcom policies as they relate to privacy and security
6. Work overtime as requested
7. Perform other duties as assigned by management

Education

• High School or GED required
• Associates or College Degree Preferred
• COBRA knowledge

Experience

• 1-year minimum customer service

A little about us: Medcom Benefit Solutions is made up of experts in the employee benefits field and beyond. We work hard for employers to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance and Actuarial, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.

Perks: As a company full of experts on employee benefits, we do our best to offer the best. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid time off, 401k retirement account, short and long-term disability, HSA, FSA, LPF, and DCAP, and hybrid or remote work flexibility. As a company committed to helping people, we are also committed to creating and cultivating a diverse and inclusive workplace where all feel safe and welcome.

Values: In the past few years Medcom has become heavily involved in Earth Charter International, a global movement focused on sustainability and community. Most of our company values can be summed up by our internal committees. We have Phoenix, a committee devoted to bringing employees together with company events, perks, trips, and ways to celebrate the holidays. The Cultivate committee works to make Medcom a more sustainable and eco-friendly company in any areas possible. The Outreach committee is for people who feel good when volunteering their time and are always looking for ways to give back to the community.

COVID-19: Those that work in our office are given the best in safety measures, from our Ultraviolet duct lighting that eliminates dust and viruses, to our daily cleaning of all desks, high touch spots cleaned three times daily and plentiful supplies for all our employees to keep themselves and the areas these use pristine.